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Here you can find a list of questions and answers we frequently get asked. If you don't see your question on the list, you can contact us by email or phone.

What is the difference between silicone and TPE?
  • Silicone and TPE are both high-quality materials used to make sex dolls. Silicone is ordinarily known as more durable but TPE as the most realistic. If you are looking for the most similar sex doll to a woman, then you should choose TPE skin. Their key characteristics are: Silicone It is slightly more compact than TPE and therefore more durable. Higher price. Easier to clean. Suitable for human contact. Thermoplastic elastomer (TPE) Natural and gentler touch. Realistic ‘jiggling' of breasts and ass. It is more elastic. It allows the dolls to be more flexible at elbows, knees, ankles, etc. Pleasant heat retention. Less expensive. Suitable for human contact. Less durable than silicone in case you do not care for it properly.
What represent the difference between the removable vagina and the built-in/fixed vagina?
  • The built-in or fixed vagina is exactly like in a real woman. The removable vagina is fleshlight tube that you can insert and remove from the doll.
Which one is better?
  • Most of our customers choose the built-in vagina as it offers the most realistic experience; nevertheless, the easiest to clean and replace is the removable vagina. It depends on what is more important to you. Complete realism versus something easy to pop-out and clean after use.
How long will a sex doll last?
  • The duration of your sex doll depends on how much you use it and the good care you take on it. We can say it lasts from 2 to 10 years. The more you use it the more she is likely to suffer wear and tear. We strongly recommend you to read Lumidolls Care to preserve and maintain your sex doll. Do not worry if after all the maintenance some damages appear. It is reasonably easy to perform repairs on your sex doll. We include a free repair kit for any doll damage, a free cleaning kit to keep her always in the best shape and nails to replace if needed. To preserve your sex doll in the best condition the longest, we invite you to read our posts about it.
How do you clean your sex doll?
  • Cleaning your sex doll is a crucial part of this relationship. Cleaning and hygiene are so important not only to preserve the wellbeing of her but also yours. Fortunately, cleaning your sex doll is easy and can be done in a few minutes. Please read carefully how to care for your sex doll and how to clean your sex doll.
What's the best way to store a sex doll?
  • The most effective way to store your sex doll is vertical, hanging in your closet. We offer a suspension hook which is the best option to preserve your sex doll. Prolonged exposure to sunlight might dehydrate the skin of your sex doll. Some of our customers store her in a sitting position, others lying on her back. Both popular storage positions are fine as long as you make certain she is not wearing any tight clothing or dark colour fabrics for a extended period. Dark colour fabrics or objects like newspapers may stain the doll's skin after prolonged exposure. Make sure your sex doll while stored is far from: Dark colour fabrics. These may stain the doll's skin if in contact for a prolonged period of time. Tight clothing. Elastic bands may produce lasting marks if they are left on during storage. Sunlight. The sun may damage her skin. Facial features could fade unevenly. Extreme temperatures. Your sex doll is delicate as a woman. Do not expose her to hot and cold temperatures. It may warp your doll's feature over time. Normal fluctuations are not a problem. Only below freezing and extreme heat should be avoided. Pressure points. If anything is pressuring for a period of time the skin of your sex doll you might find indentations. That is why is so important to suspend the doll in the air or rest on a soft surface.
Will the doll skin stain?
  • You should keep your doll away from dark fabrics and tight clothing. If you would like dark clothing, you should wash them before. After enjoying your sex doll remove the dark clothing from her. The best clothing is light coloured and loose fabrics.
Is the standing foot bigger than the regular foot?
  • No, the size is the same. The difference is in the ankle which has been redesigned and the sole of the foot reinforced.
Can the standing foot move just like the regular foot?
  • No, the standing foot is rigid. It is flat at 90 degrees and can bend at the ankle downward to 150 degrees. You cannot move the standing foot upward, or side to side.
Can the standing foot wear high heel shoes?
  • Only flat shoes are recommended for standing. Sex dolls can wear high heels while not standing.
Which dolls are offered with the standing foot?
  • We offer the standing foot option for dolls 100 cm and above.
May I have my LumiDoll delivered in a different address?
  • Vealove are delivered only to a verified shipping address. If you want it delivered in a different location let us know before you check out.
Can I cancel my order?
  • Your dolls is accustomed especially for you. Once the production starts, you cannot cancel your order..
Is my Vealove'doll sent in a discrete box?
  • Vealove'dolls are shipped in a large blank box. We care for your privacy.
Could the box be opened in customs?
  • Customs Agents may open your doll's box for inspection during transport.
Will I be noticed about any delay?
  • Delays during production will be notified by email.
Will I get a tracking number to follow my order?
  • We will email you a tracking number when your doll and accessories ship.
How long does shipping take?
  • Producing and shipping your sex doll take from 10 to 15 days depending on the country, customs, etc.
Will I have to pay any import duties or customs taxes on my sex doll?
  • We include everything in the price, but there might be some countries with the obligation to pay over import taxes. Vealove is not responsible in this case.
Can I pick up my sex doll instead of having it delivered to my door?
  • Affirmative. You can arrange to pick it up at your local UPS, DHL or FEDEX.
What comes with my Vealove'dolls?
  • 1* Sex Doll. 1* Wig. 1* Clothes(Sexy Lingerie,Sent at random). 1* Blanket. 1* Comb. 1* Condoms. 1* Gloves. 1* USB Heating Rob. 1* Cleaning Kit. 1* Acoustic Generator. 1* Cleaning Pot.
Will I get a cleaning kit with my Vealove'dolls?
  • All dolls are sent with a free cleaning kit to keep them always in the best shape. In addition, you will get the adhesive for reparations, one piece of clothing, a small bottle of Extreme Remove to erase possible stains on the skin and nails to replace if needed. To preserve your sex doll in the best condition the longest, we invite you to read Vealove'dolls Care.